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Category: Blog

Leaving a Leadership Legacy

Written by Sue Hawkes Leadership If you own a business or are on the leadership team of a business, you’re […]

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GRIP Management Revenue Report

REVENUE MANAGEMENT FOR RETAILERS Elias Amash, President – GRIP   The four “P”s of marketing – Product, Pricing, Promotion and […]

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What It Truly Takes To Motivate Your Employees

Gallup research has shown that roughly 70 percent of the U.S. workforce is “not engaged” or “actively disengaged” at work. […]

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Shoppers Want YOU to Offer Made in USA

Originally posted May 9, 2017 by Meaghan Brophy for Independent Retailer Uncle Sam shoppers have always preferred American-made products. With […]

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What is Customer Experience?

When you hear the words “customer experience,” what comes to mind? Is it a friendly customer service rep? Is it […]

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Retail Customer Experience Matters Now More Than Ever

Chapter 6: Retail Customer Experience Matters Now More Than Ever Most agree that product availability, convenience and (usually) discounts are […]

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The Retailer’s Dilemma

This is an excerpt from the book “The Future of Retail” by Elias Amash, Chapter 2: Innovation in the Retail […]

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Retail Customer Experience: Forbes Experts Discuss the Trends And Engagement

As the president of GRIP, I am always looking out for outside perspectives on retail. This Q&A article from Forbes […]

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Why Reviews Matter

Reviews are one of the top motivators for people to buy, so buyers should pay attention to customer feedback. 86% […]

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Take Charge of Your Customer Reviews by Elias Amash

The Results are In: Positive Reviews Boost Retail Business with Customer Acquisition and Retention The best retailers care about online […]

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