“It really has come down to customer service and delivery. When we ask your company for something you come through every time. When you promise a shipment, it is here on time and complete. Exceptional customer service has built our confidence in your company and the products you sell us. Thanks and keep up the great work!”

David LeVesseur
Merchandise Manager, Northern Tool and Equipment

“I am writing to convey my deep appreciation for a job well done in regards to GRIP and the entire team that makes doing business with them such a pleasure. I have known the owner, Elias, for many years now and have never been disappointed with GRIP’s level of service. His personalized attention is welcome, his infectious enthusiasm refreshing, and his zeal for a job well done is like nothing I’ve ever encountered before. I only know that the positive aspects of who and what GRIP is and stands for make my job that much easier and more enjoyable.”

Todd Hedrick
Owner, Sam and Jake’s

“I’m steering out of other lines we’ve carried for 15-20 years and are now going more toward GRIP. I’m extremely impressed with the level of service at GRIP. I’d like to compliment everyone at GRIP for being so friendly and helpful all the time. I ALWAYS stand behind GRIP when it comes to my customers. I have every confidence in you guys and your product.”

David Hawes
Owner, Mallside Discount

“Your personalized attention, enthusiasm, and determination for a job well done is exceptional. You have set the bar for the level of service expected elsewhere, and this has certainly earned our business, praise, and repeated referrals.”

Andrea Greene
Sr. Category Manager, PUGS Holdings LLC

“We wanted to write you a letter thanking you for the fine quality products and customer service you supply to us. As you know we carry every item you wholesale. The quality of your products is excellent. You are always on the cutting edge with new products. You are always receptive to our input and willing to try new things. We have more than tripled our business with you over the last couple years. There is no reason we can’t do it again. Keep up the great job!”

Marty & Tom Hornacek
Co-owners, Northwoods Wholesale Outlet

“I want to tell you that you keep impressing me with the fill % and the number of new items you keep adding. The reason your product is stocked and not your competitors is because the customers really like your packaging better!”

Rod Williams
Owner, Pier 19

“We couldn’t be happier with the level of customer service we receive from Grip-On Tools. The sales representatives are knowledgeable and friendly as well as their warehouse staff. It is very encouraging and refreshing to see a company that cares so much for its customers. We know we can count on receiving the quality product we need when we need it. Thank you so much for caring and for all your hard work.”

Scott Baldwin
Operations Supervisor, Habitat for Humanity Grand Rapids

“In the years that I have been doing the purchasing of new tools and re-ordering existing ones from GRIP; I have been very satisfied. I especially appreciate the speed in which my requests are handled. Most if not all of my phone calls or e-mails are returned within minutes. That is tremendously helpful when I have store managers or customers waiting for an answer. One of the main strengths of our company is customer service, so I appreciate it when I see it given to me. It is no wonder that one of the first places that I look for product is GRIP!”

Randy Anderson
Corporate Sales Manager, Mac’s Inc.