The Grip Story – Customers For Life
What is the purpose of a business? Every time I ask this question, the immediate answer I get back is: “To make a profit.” In my opinion, this answer is wrong. The real purpose of a business is to create and keep a customer. If a business successfully creates and keeps customers in a cost-effective way, it will make a profit while continuing to survive and thrive. If, for any reason, a business fails to attract or sustain a sufficient number of customers, it will experience losses. Too many losses will lead to the demise of the enterprise. Customers for Life – What does that mean exactly? It means being constantly dedicated to doing the right thing for our customers. Simply put, it means we want to keep our customers for life. Anyone can sell a tool, but we expect more from our team – we expect them to go above and beyond to provide not just average service, but exceptional service — every time. It requires dedication. It requires commitment. And we will continue to work to earn Customers for Life in every aspect of our business.
Why should you buy from GRIP? Well, we're more than a vendor, we're an experienced partner who can provide consulting that drives results.Learn More
GRIP was incorporated by Charles Amash in 1980 and has grown into one of the region’s top suppliers of tools and general merchandise.Learn More
Our journey is fully satisfying our customers requirements through a process of continuous improvement.Learn More
Our goal is to provide QUALITY merchandise at competitive prices and exceptional service. Our primary business mission is to provide you with the highest quality products combined with outstanding service.Learn More
To make core values work, we have to know what they are, preach about them constantly, and use them to hire, fire, and reward our employees.Learn More
At GRIP, your career path is important. We work hard to foster an exciting and challenging environment that encourages independent thinking, problem solving and growth.Learn More